Last Updated: 22-03-2025
Thank you for shopping with OTTO Fashion. We strive to provide you with high-quality clothing. However, if you are not completely satisfied with your purchase, we are here to help.
Returns & Refunds
- You have 30 days from the date of delivery to request a refund.
- To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as received.
- Proof of purchase (receipt or order confirmation) is required for all returns.
- No exchanges are offered; only refunds are available.
- A flat delivery fee of $9.50 will be deducted from the refund amount.
- To initiate a return, please contact our support team at [your email/contact information].
Refund Processing
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original method of payment within 24-48 hours.
- Shipping costs are non-refundable unless the return is due to an error on our part.
Damage Claims
- If you receive a damaged item, you must submit clear photos as proof before wearing it, ensuring the tag is still attached.
- Once the item has been worn, damage claims cannot be accepted.
Shipping Returns
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for high-value items.
Contact Us
If you have any questions about our return and refund policy, please contact us at:
OTTO Fashion
ottofashionaustralia@gmail.com
www.ottofashion.com.au
